Terms of Service

Article 1 (Scope and Agreement)

1. These Terms apply to all relationships between Users of the Service and the Company concerning the use of the Service.
2. By using the Service, the User is deemed to have agreed to all provisions of these Terms.
3. Any person who registers as a Member shall do so only after passing the in-registration consent check (the consent checkbox for these Terms and the separately defined Privacy Policy).
4. There is no age restriction on the Service, and persons under 18 years of age may also use it. The Company restricts the scope of content listed on the Service to non-sexual services only.

Article 2 (Definitions)

The terms used in these Terms are defined as follows.

• “the Service”: the men’s esthetic information portal site “es-navi GoGo” operated by the Company (URL: https://es-navi55.jp/).
• “Member”: a User who has registered as a member pursuant to Article 3.
• “Content”: all information posted on the Service, including shop information, therapist information, reviews, photos, articles and any other information.
• “Listed Shop”: a shop that has entered into a listing agreement with the Company and whose information is posted on the Service.

Article 3 (Member Registration and Authentication)

1. A person wishing to register as a Member shall complete the registration procedure by the method designated by the Company (authentication via a confirmation code sent to the email address, or linking with a Google account).
2. Registration of a display name (nickname) is optional.
3. The Company may refuse a registration application that falls under any of the following items.
   • (1) The applicant has previously had registration cancelled for breach of these Terms.
   • (2) The applicant has provided false information.
   • (3) The Company otherwise judges the applicant unsuitable as a Member.
4. A single User is prohibited from creating multiple Member accounts.
5. A Member is responsible for managing its registration information, and may not transfer, lend or sell its account to any third party.

Article 4 (Handling of Personal Information)

1. The information that the Company obtains at the time of Member registration is as follows.
   • Email address (or, when Google OAuth is used, the publicly configured information of that account).
   • Display name (optional).
   • Area of interest (optional).
   • Age band (optional; the Company does not collect the specific date of birth).
   • Preference tags (optional).
2. The Company does NOT collect the following information.
   • Real name, address, specific date of birth, telephone number, identification documents, credit card information, or LINE user ID.
3. The purposes of use, conditions for third-party provision, retention period, procedures for disclosure, correction and deletion requests, and other details concerning personal information obtained are governed by the separately defined “Privacy Policy”.
4. The Company complies with the Act on the Protection of Personal Information and other applicable laws and regulations, and takes appropriate safety management measures.

Article 5 (Notifications)

1. The Company may send notifications relating to the Service to Members via the following three channels.
   • In-app notification (displayed at login to the Service).
   • Email notification (sent to the registered email address).
   • Browser web push notification (only with Member consent).
2. For each notification type (updates to favorite shops, replies to reviews, system announcements, etc.), the Member may change its receipt settings.
3. Email notifications are capped at 5 messages per day (excluding system announcements of high urgency).
4. Every email notification includes an unsubscribe link. A Member may request unsubscription via the link inside the email body, the Member settings screen, the contact form, or by disconnecting the Google OAuth link.

Article 6 (Submitted Content and Reviews)

1. Members may post reviews and other content (“Submitted Content”) on the Service.
2. Members shall post Submitted Content only after confirming that its contents are true and accurate, and shall not post false statements, content that infringes the rights of third parties, or content that is contrary to public order and morality.
3. The copyright in Submitted Content belongs to the Member who posted it. The Member grants the Company a non-exclusive, royalty-free, perpetual and worldwide license to use the Submitted Content (including reproduction, public transmission, modification and translation) for the operation, improvement, advertising and other purposes of the Service.
4. If the Company judges that Submitted Content violates these Terms or any law, it may delete, modify or unpublish the relevant submission without prior notice.
5. To prevent abuse, the following rate limits apply to review submissions.
   • Up to 5 submissions per day per anonymous session.
   • Up to 1 submission per day from the same Member to the same shop.
6. The Company may conduct automated AI review of submitted content.

Article 7 (Prohibited Acts)

In using the Service, Members shall not engage in any of the following acts.

• (1) Posting or registering false information.
• (2) Defaming a third party, or infringing the honor, credit or privacy of a third party.
• (3) Acts that obstruct the business of a Listed Shop.
• (4) Accessing the Service by means of bots, scraping or other automated means, or circumventing the rate limits set out in the preceding Article.
• (5) Acts intended to enable Members to contact one another (the Service does not provide Member-to-Member messaging functionality).
• (6) Transferring, lending or selling a Member account to any third party.
• (7) Any other act that the Company judges to be inappropriate.

Article 8 (Disclaimer)

1. The Company does not guarantee the truth, accuracy or currency of information contained in Submitted Content.
2. The Company does not guarantee the currency or accuracy of the business hours, prices, service contents or other shop information of Listed Shops. Shop information is based on self-declaration by each shop, and Users are asked to confirm it themselves before relying on it.
3. Where the Service contains links to third-party websites, the Company assumes no responsibility for the content of such third-party sites.
4. The Company does not guarantee the accuracy of the “Now On-Duty display (GoGo)” of Listed Shops. Such information is reflected in real time based on self-declaration by the shop, but may diverge from actual circumstances due to delays in shop operations, communication failures and similar factors.

Article 9 (Service Availability and SLA)

The Service endeavors to operate stably, but may be temporarily unavailable due to system failures, maintenance, external factors or similar causes.

Recovery response within the operator’s business hours (5:00 a.m. to 11:00 p.m. daily) is generally initiated within approximately 5 to 15 minutes.

For failures that occur outside business hours (11:00 p.m. to 5:00 a.m. the following day), response begins at the start of business on the next business day (immediate response during late-night hours is not provided).

For failures that occur during consecutive holidays such as Saturdays, Sundays, public holidays or the year-end/new-year period, response begins at the start of business after the holiday ends (downtime of up to approximately 60 hours is possible).

The Service assumes no responsibility for loss of opportunity, inability to view content or similar matters during the above downtime.

For urgent inquiries, please contact us via the contact form (replies are similarly provided only during business hours).

Article 10 (Withdrawal and Handling of Data)

1. A Member may initiate withdrawal procedures at any time from the Member settings screen.
2. Upon withdrawal, the Member’s personal information (email address, display name and other registration information) is deleted immediately.
3. The Member’s behavioral history after withdrawal (event logs such as browsing, searches and submissions) is anonymized after one year has elapsed from the withdrawal.
4. Audit logs maintained for detecting unauthorized access, investigating system failures and responding to legal requests are retained for three years after withdrawal.
5. Re-registration with the same email address after withdrawal is possible, but past submission history, favorites information and the like cannot be restored.

Article 11 (Amendments to the Terms)

1. The Company may amend these Terms as necessary.
2. When amending these Terms, the Company shall post the amended Terms together with the date on which the amendments take effect on the Service, and shall notify registered Members by email.
3. As a rule, the amended Terms shall be notified at least 30 days before the effective date.
4. If a User uses the Service on or after the effective date of the amended Terms, the User is deemed to have agreed to the amended Terms.

Article 12 (Dispute Resolution and Jurisdiction)

In the event of any dispute between the Company and a User relating to these Terms, the Osaka Summary Court or the Osaka District Court, as appropriate to the amount in controversy, shall be the court of exclusive agreed jurisdiction in the first instance.

Article 13 (Operator Information)

Operator information for the Service (the operating company’s trade name, address, name of representative and other business operator information) is disclosed to inquirers via the contact form within the Service.